I opened up Device Manager and checked the DVD-ROM, it showed “Windows cannot start this hardware device because its configuration information in the registry is incomplete or damaged. Thanks for your feedback, it helps us improve the site. Do you already have an account? You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I suspect that there might be some problem with the drivers.

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If y’all would be so kind to help me out, that would be amazing! You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Keep laptop screen on when lid is closed hl-et-stdvd won’t it work anymore?


Write requires appropriate application software. Add to Wish List Add to Compare. Would be really great if you guys would let me solve this issue, I sure hope it’s not technical, cuz the laptop is only like 4 months old. I know that this stuff happens, but still.

According to my driver properties it says the driver date is and that it is up to date. And our manual will teach you how to operate it, it is so easy and take it easy.



I went through a nightmare with mine I’m awaiting a replacement now and you can see by my sig,I have the top of everything,you cant get a better specd M14X from dell,period. A few updates – I reinstalled the OSD, nothing happened. Windows OS and Software. Ts30n tried re-installing my OSD driver, nothing happened.

You will dismantle your old optical drive’s accessories including bezel faceplate and brackets etc. Now check if the problem still persist. Sorry,but call now sooner the better plus youll have it documented in case you have other issues.

With much thanks, Henry Nguyen. I launched the Troubleshooter in Control Panel, it tried applying some fixes, but it didn’t do anything. Log in or Sign up. So I came to a problem that I just can’t figure out and I was wondering if you could help me. You must log in or sign up to reply here. Description Specification Notes Guarantee Reviews.

It look like either the cable that connect the DVD drive to the motherboard is loose or the drive is faulty to me. I tried playing DVDs which is fine upon detection but it often crashes partway through an episode or a movie.


And Dell says that for my system, they don’t support email or chat help! For your convenience, all Products come standard with 3 years manufacturers warranty unless otherwise stated. But with this dvd drive, you’ll not only profit from its speed, but also from its extreme flexibility and multiple applicability.

Keep us posted if you require further assistance. GrygaliusNov 4, Register or Sign in Currency: Try with the below mentioned troubleshooting steps and check if it works.

I purchased this laptop in July Well to re-connect the cable I’d have to open up my laptop, which I think would mean my warranty hl-dt-stdvdd being valid anymore? Since there is no disc drive icon in My Hl-dt-stdgd, I couldn’t use the right mouse button thingy to “Eject” the disc. Do you already have an account?

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